User protection measures under article 13 of the payment services act

  1. Information on prepaid payment instruments
    1. Name of the instrument: “Kora group gift certificate”
    2. Issuer: Kora Co., Ltd.
    3. Amount available: The amount specified on the gift certificate
    4. Validity period: No expiration date
    5. Usable locations: Stores listed on the company’s website
    6. Terms of use:
      • • Redeemable: For goods equivalent to the stated value at participating stores.
      • • No cash exchange: This certificate cannot be exchanged for cash.
      • • Prior notice: Please notify staff before payment if using the certificate.
      • • Tax: Consumption tax is included.
      • • Timely use: Please redeem it as soon as possible.
      • • Pricing basis: Issued based on price and tax rate at the time of sale.
      • • Exceptions: Some stores may not accept the certificate.
      • • Loss/Damage: We are not responsible for loss, theft, or destruction.
      • • Invalid cases: Certificates that are used, more than one-third missing, counterfeit, altered, or stolen will not be accepted.
  2. Contact for legal inquiries
    • Kora Co., Ltd.
    • 3-1-7 Higashiwaki, Toyohashi-shi, Aichi 441-8083, Japan
    • Phone: +81-532-32-8880
  3. Safeguarding of user funds
    • Purpose of article 14, paragraph 1 of the payment services act:
      • To protect holders of prepaid payment instruments, the issuer is required by law to safeguard assets by depositing with the Legal Affairs Bureau or equivalent institution an amount equal to or exceeding 50% of the unused balance as of March 31 and September 30 each year.
    • Rights under article 31, paragraph 1 of the payment services act:
      • In the event of insolvency, holders of prepaid payment instruments are entitled to preferential repayment from the safeguarded funds deposited in advance, in accordance with the provisions of the act.
    • Kora Co., Ltd. complies with these regulations by depositing security reserves as stipulated in article 14, paragraph 1 of the payment services act.
  4. Policy on compensation for unauthorized transactions

    5. *Unauthorized transaction: A transaction conducted by a person without legal authority and against the will of the certificate holder.*

    • Kora Co., Ltd. shall not be held liable for any losses incurred due to the loss, theft, or destruction of the gift certificate. Please handle your gift certificate with care.

Sample gift certificate Image